1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are usually processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most orders arrive within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after we inspect the returned items.
5. What materials are your pots made from?
We offer pots made from high-quality stainless steel, non-stick coatings, hard-anodized aluminum, and more. Material details and features are clearly listed on each product page.
6. Are your pots induction compatible?
Most of our pots are compatible with all cooktops, including induction, gas, electric, and ceramic. Please check the “Specifications” section on the product page for compatibility details.
7. Are the pots oven-safe?
Many of our pots are oven-safe up to 400°F–500°F (depending on the model). Please refer to the product description for exact temperature limits and lid compatibility.
8. Are your pots dishwasher safe?
Most items are dishwasher safe. However, we recommend hand washing to maintain the best appearance and longevity of non-stick coatings.
9. Do you sell individual pots or sets?
We offer both individual pots (saucepans, stockpots, frying pans, etc.) and convenient cookware sets.
10. How do I clean stubborn stains?
For stainless steel pots, we recommend using baking soda or specialized stainless steel cleaners. For non-stick pots, avoid metal utensils and abrasive cleaners. Detailed care instructions are included with each product.
11. Do you ship internationally?
Currently, we only ship within the United States.
12. How can I track my order?
You will receive a tracking number via email as soon as your order ships. You can also track your order in your account under “Order History”.
13. What if my order arrives damaged?
Please contact us within 48 hours with clear photos of the item and packaging. We will quickly arrange a replacement or full refund.
14. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.